Home >> RMA Request Form

After the form below is submitted, you will receive an email that gives you an RMA Return Shipping Address in which to ship your returned item(s).  The RMA number must be included on the outside label of your shipping box.  Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 30 days from the date of issue. 

Customers are responsible for paying all return shipping costs.  Our 30 Day Satisfaction Guarantee applies to any of our bulk, non-logo products.  It does not apply to “Brand Name” products from customers including, but not limited to, Sony, Kodak, Verbatim, TDK, and so on.  Those companies have their own warranty policies. (Please see those specific manufacturer’s websites for more info).  Should you decide to return any of our
bulk, non-logo products during the 30-day guarantee period, you will receive credit for any unused or resalable products, just as long as they are properly packaged and identified.  Any missing, damaged or used products cannot be refunded.  Please be sure to include all original packaging and documentation.  All RMA requests must be accompanied with a copy of the original purchase invoice or packing slip.  This will help us easily identify your returned items, and ensure you get maximum credit.  Please attach labels on all products, clearly identifying them with product codes, descriptions, etc., so that they can be easily recognized and identified by our warehouse personnel and to assure you receive proper credit.  Unlabeled, unrecognizable products cannot be credited.  In some cases, we reserve the right to refuse returns of certain items, should they be returned for incompatibility issues, customer error, or if items are returned after the 30 day grace period.  If such returns are accepted, a 15% restocking fee shall apply.  (Other limits and conditions may apply).  All of our ink & toner cartridges, media and other products have a 120 day limited warranty.

WRONG ITEMS RECEIVED?  In some rare instances, you may receive an incorrect product.  This may be due to a mistake on our part and should this happen, we sincerely apologize and ask that you please call us immediately at 909-468-2035 so we can arrange to have the incorrect shipment picked up at our expense.  We will also ensure that we immediately ship the correct item(s) to you promptly.

To return a product for replacement, please submit the completed form below and allow 2 business days for us to issue an RMA.  You will need your invoice or packing slip to complete this form. 

You can also print the PDF version of this form and fax it to us at: click here

By completing this RMA form, I agree that a 15% restocking fee may apply under the following conditions:

• Returning item due to malfunctions due to software issues, set-up issues or customer error.
• Damage from installation of third-party software/hardware.
• Incompatible hardware & software issues.
• Re-installation of software, resetting of CMOS, Virus scanning and deletion.
• Damage from acts of tampering or modifying products from their original condition.
• Neglect, misuse, or customer error.
• Return received with missing items such as cables, disks, manuals, etc.
• Changed mind or ordered the wrong product.
• Product exceeds the 30 day grace period.
• Non-defective returns.

If you need to cancel an order: please call us immediately at 909-468-2035 from Monday thru Friday 9:00-5:00 PM PST. Emailing is not effective for this purpose, as your order may ship before we can respond to your email.

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